At MACRONOVAPRO, we are committed to delivering high-quality digital solutions and exceptional customer service. This Refund & Cancellation Policy outlines the terms governing our Website Design, Website Development, Branding, SEO, Digital Marketing, Hosting, and Related Services.
By purchasing or using our services, you agree to the terms outlined below.
We strive to ensure every website project is delivered according to the agreed scope, requirements, and timeline.
Refunds may be considered if:
Approved refunds may be issued as either full or partial refunds depending on the project stage and work completed.
Refunds will not be provided when:
Any additional changes requested after project completion may incur separate charges unless covered under an existing maintenance or support agreement.
MACRONOVAPRO offers website hosting solutions through trusted hosting partners and server providers.
Clients may request a refund within the first 30 days of purchasing a shared hosting plan if they are dissatisfied with the service.
Approved refunds will be processed for the unused portion of the hosting subscription.
Due to infrastructure and resource allocation costs:
Once a VPS or dedicated server has been provisioned, setup fees and server costs are considered consumed and cannot be refunded.
Clients may cancel hosting services at any time by providing written notice.
However:
Our digital marketing services include:
For all digital marketing campaigns, a portion of the project fee is allocated toward:
These service fees are non-refundable once work has commenced.
Advertising budgets used on platforms such as:
are non-refundable once spent.
If a client cancels a campaign before all marketing funds have been utilized:
While MACRONOVAPRO uses industry best practices to maximize results, we do not guarantee:
Refunds will not be issued based on campaign performance or unmet expectations regarding results.
Brand identity services including:
are considered creative services.
Refunds are not available after:
Unused concepts and drafts remain the intellectual property of MACRONOVAPRO.
If a project is delayed due to:
the project timeline may be extended accordingly.
Projects delayed due to client inactivity may become ineligible for refunds.
Either party may terminate an agreement by providing fourteen (14) days written notice.
Upon termination:
A project may be considered abandoned if no communication is received from the client for thirty (30) consecutive days.
In such cases:
We strongly encourage clients to contact us directly before initiating a payment dispute or chargeback.
In the event of a chargeback, MACRONOVAPRO reserves the right to provide documentation including:
Initiating a chargeback may result in immediate suspension or termination of services.
If a specific service package includes a Money-Back Guarantee, the guarantee applies only under the terms stated within that package.
Unless otherwise specified:
Refunds will not be issued for:
These costs are incurred immediately upon purchase and cannot be recovered.
MACRONOVAPRO reserves the right to modify this Refund & Cancellation Policy at any time.
Any updates will be posted on this page and become effective immediately upon publication.
If you have any questions regarding this Refund & Cancellation Policy, please contact us:
MACRONOVAPRO
Website: https://macronovapro.com
Email: info@macronovapro.com
We are committed to resolving concerns promptly and ensuring a positive experience for all our clients.
